Overview

On-Call Support package has been designed keeping in minds the customer’s need in an emergency where our prime focus is to process the query within the given timeline and resolve the issue at the earliest. We follow a standard process throughout from logging a complaint to resolving the query.


Scope of On-Call Support

–        Branded Desktops

–        Assembled Desktops

–        Laptops

–        Printers

–        Scanners

–        Network

–        Servers

–        Internet

–        Mail Management

–        Data Storage and Backup

–        Security

–        Video Surveillance (CCTV)


Salient Features of On-Call Support

–        No contracts or maintenance agreement needed

–        On and off-site support

–        Respond time 1 to 4 hours

–        Single service request

–        90% service call resolution within 2-3 hours or next working day

–        Service warranty of 7 days

–        Charged per visit

–        Dedicated support team